“I was in the market to replace my 35+ year old boiler with a new oil burner or to convert from oil heating and hot water to propane – I was weighing the pros and cons and as part of a long deliberating process I met with three companies. I chose The Plumbing Artisans for a number of reasons. First, Bill was prepared for our meeting, knowledgeable about several of the products I was considering without trying to sell me, and respected my financial concerns. This was going to be a very big and fairly expensive transition and I wanted to be sure I had a company that would stand behind their work. Secondly, I reviewed several of his previous installations: what was noteworthy in addition to the quality and workmanship, was the order and precision of the installation. Third, Bill has integrity, he laid out the complexity and stages of the job with all the moving parts; he was honest about the timing and inconvenience and pricing. This allowed me to make informed decisions and to plan accordingly without surprises. He is a good communicator. Fourth, he takes pride in his work. For example, my boiler room was also a total mess including disintegrating sheet rock, insulation from the 70’s, and a crumbling foundation concrete floor. What this meant was that the job would involve a renovation of the room, i.e., a number of other sub-contractors (mason, cleaner, sheet rocker, painter). His crew was excellent – on time, well prepared and most important, masters of their respective skills. (He also met each one at the job to be sure things went smoothly. I would not hesitate to hire these artisans again for future related jobs.) The boilers, piping, regulators, and other parts Bill recommended were of top quality, and though I am not a plumber I can tell when an installation is careful and professionally done. He had an orderly plan of installation with one stage building on another. One other factor that is important to mention is Bill’s plumber apprentice Able – this is a capable, conscientious (and delightful) young man who is serious about his skill development – Able has already acquired a wealth of plumbing skills as well as knowledge about the business of plumbing from Bill.

Bill came through on his promise to deliver a brand new high efficiency heating and hot water system for my home that will last for many years to come. My home is warmer than it has ever been. I am totally happy with this job and gladly recommend him – he has certainly earned it times over.”

— Joan D., Norwalk 

“My first call to this plumber was a very satisfactory experience. I had a whole house water filter and utility sink faucet that needed to be installed. He determined that the filter needed a support bracket that did not come in the box, made an excellent recommendation for redirecting the pipes to secure the filter firmly and make it more accessible.

On installing the faucet in the (unheated) garage utility sink, he noticed problems with the sink. I asked him to install a better sink. He called suppliers and went right out and got the needed bracket and sink and completed the installations.

I am very pleased with the results. All the work, including picking up the items at the suppliers, was completed in a couple of hours. The total cost was fairly high but I feel quite fair for such a job well done. I will definitely be calling Bill Duncan for my future plumbing jobs.”

— Madeleine, Wilton, CT

“My initial call was answered promptly by a friendly human being. It was mid-afternoon, and Plumbing Artisans apologized for not having anyone available until the following morning. (My job was not an emergency.) He gave me a 9am – noon window. The company called at about 11am to say the technician would be here in 20 minutes, and he was.

The tech was smart, helpful, confirmed the problem, quoted me a price for the repair and, once I had agreed, completed the repair on the spot, with parts from his large, well-equipped truck.

As others have said, Plumbing Artisans may be a little more expensive than some, but it was done right, on estimate, in a single visit.”

— J. P., Norwalk, CT

“Plumbing Artisans has been an exceptional resource for all of my plumbing needs in my Westport CT home. I have called on them for scheduled projects as well as unrelated emergencies. They are very professional in all aspects – courteous, punctual, reliable in their service, trustworthy, time-efficient, rightly priced. And they leave their work area properly cleaned and restored before leaving the premises. I am delighted to give my recommendation for The Plumbing Artisan, LLC.”

— Janet, Westport, CT

“Great service done by great people! I moved in my own new house, a year ago. There were plumbing problems in the basement. I wanted some new updated sinks and new toilets. I picked randomly from the “yellow pages” several plumbers. I heard them all : Estimates by the phone without even looking at the job site, the way it is going to get done without seeing it, some others didn’t bother with such a “small job”… The only one outstanding was “The Plumbing Artisans”. Bill, the owner, was prompt, professional, with the right work attitude. He showed up at the time he said, he estimated right the amount of time needed for the job and he gave us a fair price! Work got done, I was happy with the outcome, and when something else came up, guess who I called?… Bill! He never disappointed us! Thanks, Bill! “The plumbing Artisans” is the best plumbing service in Fairfield County!”

— Mitrela, Norwalk, CT

“Project: Install, Repair or Replace Plumbing or Fixtures
Comments: FYI, follow up………..we engaged the PLUMBING ARTISANS to complete this job. They were 100% PERFECT. EXCELLENT job, on time, and on budget. Who could ask for anything more? Please put this review on their scorecard as they were just PERFECT!!!”

— Dave L., Cos Cob, CT

“Major remodeling can be a strenuous undertaking at times. To get the project done quickly I needed to hire more than one kind of service. For my plumbing needs I chose Plumbing Artisans. I love the fast, courteous service I receive. My plumber is both friendly and knowledgeable. Whenever I call, I get a quick response, an estimate and a service date. The work is completed on the same day it is scheduled whenever possible. Plumbing Artisans is a cut above the rest.”

— G. F., Darien, CT

“I called Plumbing Artisans with a shower problem to have them come to the house and fix it. They were able to diagnose problem over the phone and I wasn’t charged anything. In the past I’ve also had them come out to the house to do work which has always been first-rate. Best plumbers around.”

— A. M., New Canaan, CT

“I wanted to take a moment to write a letter of appreciation for the excellent service you’ve provided both me and my clients. Being in the Real Estate industry I am often asked for referrals for just about anything having to do with houses. It’s an asset to have someone I can refer who’s honest, knowledgeable in their trade, and competitively priced. Without exception my clients have been more than pleased with the professional timely service they have received from Plumbing Artisans.

Keep up the great work.”

— D. R., Westport, CT