“I was in the market to replace my 35+ year old boiler with a new oil burner or to convert from oil heating and hot water to propane – I was weighing the pros and cons and as part of a long deliberating process I met with three companies. I chose The Plumbing Artisans for a number of reasons. First, Bill was prepared for our meeting, knowledgeable about several of the products I was considering without trying to sell me, and respected my financial concerns. This was going to be a very big and fairly expensive transition and I wanted to be sure I had a company that would stand behind their work. Secondly, I reviewed several of his previous installations: what was noteworthy in addition to the quality and workmanship, was the order and precision of the installation. Third, Bill has integrity, he laid out the complexity and stages of the job with all the moving parts; he was honest about the timing and inconvenience and pricing. This allowed me to make informed decisions and to plan accordingly without surprises. He is a good communicator. Fourth, he takes pride in his work. For example, my boiler room was also a total mess including disintegrating sheet rock, insulation from the 70’s, and a crumbling foundation concrete floor. What this meant was that the job would involve a renovation of the room, i.e., a number of other sub-contractors (mason, cleaner, sheet rocker, painter). His crew was excellent – on time, well prepared and most important, masters of their respective skills. (He also met each one at the job to be sure things went smoothly. I would not hesitate to hire these artisans again for future related jobs.) The boilers, piping, regulators, and other parts Bill recommended were of top quality, and though I am not a plumber I can tell when an installation is careful and professionally done. He had an orderly plan of installation with one stage building on another. One other factor that is important to mention is Bill’s plumber apprentice Able – this is a capable, conscientious (and delightful) young man who is serious about his skill development – Able has already acquired a wealth of plumbing skills as well as knowledge about the business of plumbing from Bill.
Bill came through on his promise to deliver a brand new high efficiency heating and hot water system for my home that will last for many years to come. My home is warmer than it has ever been. I am totally happy with this job and gladly recommend him – he has certainly earned it times over.”
— Joan D., Norwalk